a buyer cancelled his order but still showing on my account as SOLD, I wonder??

adau788
Community Member

A buyer has asked thru eBay to cancel his order, OK, i agreed and deal was cancelled. i resisted the item but on my record still showing SOLD, I wonder??

 

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a buyer cancelled his order but still showing on my account as SOLD, I wonder??

Not sure why it still shows, but are you fully signed up to the new Managed Payments system?

There is a new Seller Hub which has a tab for "Cancellations". Is the transaction in there?

 

As you're an infrequent seller, funds will be on hold/pending for a period of time, so maybe if you cancelled it today it may need some time to process, especially if you're not signed up and verified.

 

Others will clarify, I'm sure.

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