What do you do when ebay accuses a buyer for not paying, when its not the truth.

[melisas-shop008]

I had an item for sale on ebay and offered to deliver it. The gearbox become a problem. I immediately contacted the buyer and told him I could not deliver a faulty item, so I am canceling the sale.

Now ebay have sent him a non payment strike and the buyer is having problems trying to agree to cancel the sale of the item I was selling.

Nobody at ebay will contact us to tell us wjhat is going on and in the mean time both me and the buyer hang waiting.

I think its time the Communications Umbudsman stepped in to oversea the opperations of ebay, because not even customers can get honest answers from them as to who accepts responsibility for making the big mistakes.

SHAME ON EBAY

The last message I got from ebay, was an instruction for me to tell the buyer how to fix the problem, in stead of ebay themselves conatcting the buyer to help him.

Yes I've prionted it for evidence.