Choose the option that most closely fits your problem. Once you get connected to Live Chat, they operator will ask what you issue is. Explain it then.
When you don't get any satisfaction from the resulting conversation, post your issue on the relevant discussion board and the members there will probably be able to resolve it. We know a lot more about how eBay works than chat staff. In fact, it might be your best option to try the boards first.
The Answer Centre is not visited by as many members as the discussion boards, so they are a better bet than here.
