That is just a weird email - it doesn't make sense - the link has too many .. - it refers to 250g parcels which is a Sendle thing - weird 🤔

I would be getting back to them and ask to speak to a supervisor

yeah, i agree it is a strange email - however, i do know australia post are releasing the 250g parcel labels (for using own packaging) along with the extra small satchels to be purchased directly from them once 1st of july hits. it's in their updated price guide.

i think it's probably more a case of the chat agent not actually knowing that they're not available via australia post yet - which is also why i'm not going to both trying to get any refund from them as i sent them as 500g parcels. i don't doubt though that the promotion is in fact over. if it isn't i'd be extremely surprised. i hope everyone who is also not receiving the promotional price contacts them and makes a bit of a noise. maybe wishful thinking on my part. 

I gave them a grilling today but still got fobbed off with the promise of an email when the problem was resolved. No email as yet, and beyond disgusted that ebay still conduct themselves like this. 

100%. considering the fees they charge on top of everything else - they really do take the p!ss when it comes to what little is given back to loyal sellers. 

Ebay are nothing more than a pack of greedy liars.

Did you want an explanation from ebay staff, or another ebay seller? 

WELL-DONE to anonymous for alerting Ina to this!!

It's not like this is the first time ebay have ended a promotion early, severely affecting any sellers participating. And it won't be the last time they do it unless we take action.