Clarity and transparency

[nonhumanoid]

I was contacted by a seller to inform me they could not fulfil a purchase order and would I like to cancel.

I went to cancel, as they requested and the system said I couldnt do that.

The system directed me to 'contact the seller', so I got back to them, and asked them to cancel the order.

Now when I look at my buyer account, in the messages it says "Buyer cancelled Order", when in actuality

I had no choice and it was the seller that forced me into that position.  Why is a seller instigated lack of fulfilment not registered in the system as a 'non fulfilment issue' instead of a 'buyer just wanted to cancel issue'?  For clarity, this should be made clear, the origins of the need to cancel should be plain for all to see.

[kh-jean]

Hi everyone,

As per the OP's request, this thread has been closed to further replies.

Thank you for understanding.