Advice on feedback

[classicalmusiccollector]

Hi

Just seeking some general advice on feedback. I purchased a fairly expensive musical instrument from an overseases seller. It arrived damaged unfortnately as a result of the seller packing it poorly and against my advice. I did not want to send it back but planned on having it repaired. The seller agreed to a partial refund that I was happy with. So, overall, I was happy with the transaction.

In this instance, my intention was to leave no feedback but should I actually leave positive feedback?

Is there some sort of guide to this procedure?

Thanks

Andrew

[kopenhagen5]

Feedback is voluntary. So if you are in doubt, maybe don't leave any.

If it is a large seller one or two feedback won't make much difference anyway.

Personally, I wouldn't.

I leave positive when the transaction goes as it should. Not due to a sellers lack of proper service.

[horizon1907]

Your last sentence says it all.  ( So, overall, I was happy with the transaction )  You & the seller communicated well and agreed on a solution that suited both parties. I personally would leave him Positive feedback.  He sounds like a descent seller. and you an understaning buyer.

[curraone]

but not until you get your refund 

[keysandcaps]

Was it the french Horn? you would expect for $1100 they would at the very least box it , you say it was the sellers fault due to poor packaging?

You specifically asked for special packing to protect an expensive item , Seller chose to ignore that request and take a gamble on its arrival in one piece.

obviously that did not happen and the ensuing back and forth with requests for compensation started.

sorry but if a seller chooses to ignore a reasonable request for a delicate item sent internationally than i would be a bit peeved.

maybe not a neg but possibly a neutral is in order. you may have gotten some compensation but was it really worth all the stuffing around?

Not a positive in my eyes but if you insist then at the very least mark the stars right down.

item as described? No , it arrived damaged ,

Communication? No , he ignored you advice/request.

postage ? No,it should have been able to cover decent packaging.

JMHO .

[shepherdsrule]

If you are happy - then positive feedback.

So totally disagree with the above - anyone can make a mistake, this seller fixed it, so why the trashing of stars and neg feedback advice??

OP - if you really don't think he deserves positive - don't leave any,

[davewil1964]

---

@keysandcaps wrote:
Was it the french Horn? you would expect for $1100 they would at the very least box it , you say it was the sellers fault due to poor packaging?

You specifically asked for special packing to protect an expensive item , Seller chose to ignore that request and take a gamble on its arrival in one piece.

obviously that did not happen and the ensuing back and forth with requests for compensation started.

sorry but if a seller chooses to ignore a reasonable request for a delicate item sent internationally than i would be a bit peeved.

maybe not a neg but possibly a neutral is in order. you may have gotten some compensation but was it really worth all the stuffing around?

Not a positive in my eyes but if you insist then at the very least mark the stars right down.

item as described? No , it arrived damaged ,

Communication? No , he ignored you advice/request.

postage ? No,it should have been able to cover decent packaging.

JMHO .

---

it was probably sent through the GSP. Pitney Bowes are reknowned for repacking items inadequately, so it might not have been the seller's fault in the first place.

[cq_tech]

Definitely the seller's fault on this occasion Dave, as the item (an $1100 French horn) was sent from Sofia, Bulgaria.

[classicalmusiccollector]

Hi all

Thanks for the advice and comments - I think it might be best if I left no feedback!

One thing I did not mention is that I advised the seller before I purchased that I would only purchase the horn if it was sent in a hard case. The seller said she would do that and specifically told me which brand of hard case she would use!...and then she went and packed it in a flimsy canvas bag. The refund will cover the repair cost but the most upsetting part is that she let a very rare instrument get damaged.

And the seller is a rare instrument specialist seller....

Cheers

Andrew

[haolove13]

I know one more person who has been added to that special buyers list. Private feedback and suggests trashing three stars for one mistake.