28-11-2014 07:15 AM - edited 28-11-2014 07:16 AM
Anyone know more about why does UNDERWOOD Qld aussie post sorting facility hold parcels for days and days?..My AP tracker is saying item been at this place since monday which is now 5 days.
Is this the normal thing that happens?Seems a long time to me..
on 28-11-2014 07:29 AM
on 28-11-2014 07:43 AM
A lot of QLD sorting depots (especially Underwood) are experiencing tech problems ATM as far as I know.
Go to the AP site or phone them and you can let your buyer know why the item is to be delayed.
28-11-2014 07:43 AM - edited 28-11-2014 07:44 AM
on 28-11-2014 07:54 AM
My DC too - it depends on where your parcel is going - for example, I have one parcel that was at Underwood on 24 Nov and it was at the next sorting centre in NSW on 25
but my other parcel at Underwood on 17 Nov had to go to Darwin - and did not appear on tracking again until it reached the NT on 24 Nov
so I imagine your parcel is not at Underwood now, it is trekking its way
on 28-11-2014 08:05 AM
It's not just Qld centres. They're having major problems at the recently upgraded high-tech centres in Melbourne and Sydney as well. Parcels are being sent to the wrong states or taking 5 days to get from one metro suburb to another.
on 28-11-2014 08:16 AM
@curraone wrote:My DC too - it depends on where your parcel is going - for example, I have one parcel that was at Underwood on 24 Nov and it was at the next sorting centre in NSW on 25
but my other parcel at Underwood on 17 Nov had to go to Darwin - and did not appear on tracking again until it reached the NT on 24 Nov
so I imagine your parcel is not at Underwood now, it is trekking its way
Underwood to Cairns..In the past its only taken 2 business day from these places.
on 28-11-2014 12:03 PM
on 28-11-2014 12:15 PM
on 28-11-2014 10:48 PM
I have had this issue a couple of times with Underwood but when I have contacted my customers they have already received their parcel despite tracking not recording this.
I send all items with signature on delivery so I am not getting the service I am paying for. I called Australia Post and all they could say was that they would investigate the situation. I received a call a week later to basically tell me they couldn't give me an answer as to why the items had no further scans and could I call my customers to ask them if they had received their parcels?!! As I said, I had already done this.
I'm just thankful my customers were honest. It would have been an ideal opportunity for a less honest person to say they hadn't received the item and put in a claim.
Maybe the parcel/s have already been delivered but haven't been scanned?
Good luck