There is no long story
If the phone was not as described. you open and follow through with a item not as described dispute
If eBay found in favour of the seller, did you open an item not received dispute again?
Your health does not come into it and does not give you special treatment
Many members/buyers/sellers you will find have the same or similar issues
But we don't think that means policies and rules won't apply to use or that we can use them as an excuse
Reviews are for products, not sellers
Feedback is for sellers
If you left abusive feedback, or mentioned disputes etc eBay will remove it if the seller reports it
It is also possible the 'bots' detected abusive words
Just as if you try to swear on the form it will not post the swear word
But had you opened the correct dispute from the start, the seller does not get a say if what you were sent was not what you bought. No need to communicate with them or stress yourself at all
