Bought a PS4 Pro, turned out to be a normal PS4 despite advertisement.

decwri_32
Community Member

Purchased a PS4 Pro, was messaged after confirmation of purchase that it is only a standard PS4, not a PS4 Pro was advertised on seller's listing. Since it is a used standard PS4 and not a used PS4 Pro as I was led to believe at time of purchase through clear and succinct advertisement from seller, I heavily overpaid. I have messaged the seller addressing my concerns, and have received no response.

 

What are my options? Do I file a claim of seller's fraud?

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Bought a PS4 Pro, turned out to be a normal PS4 despite advertisement.

Did the message from the seller include the option to cancel? Have you told the seller you want to cancel? Or have you tried to get a reduction in price? Has the item been received by you? Has it been sent?

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Bought a PS4 Pro, turned out to be a normal PS4 despite advertisement.

They have admitted fault...so, what do you want to do?

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Bought a PS4 Pro, turned out to be a normal PS4 despite advertisement.

Instruct the seller you want to cancel, before they send the item if you have paid already.

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