Can't respond to cancellation request

[ajarnjenny]

I am trying to respond to a cancellation. which I requested and it keeps telling me 'this information is not available now, please try again later'

What is that about?

[craig23040]

I have had the same problem this week using a tablet. Eventually I tried on a desktop and it was fine. Can't say if it was coincidence or otherwise however.

[ajarnjenny]

I am on my desktop and it still keeps giving me the same message.

[nattyratty222]

Hi! Have you tried clearing your cache and cookies, I received this same message a while ago and was told to do this and it worked. Cindy

[ajarnjenny]

Thank you! Worked.