Ebay seller scam Pet Products

[chof2684]

I have become aware that this fraud has been running for more than 12 months. Why hasn’t the seller been shut down. <Removed> with PayPal receipts in the name of <Removed>. She is assuming other people’s identities to set up accounts with 3rd party business. She then provides a stolen credit card to pay for the products. The products are often delivered before the card is discovered to be stolen so Ebay feedback is generally positive The 3rd party company only has contact details for me and demand return of products or further payment. Why hasn’t this been referred to the police?
I am disappointed this is not being treated more seriously.

[sandypebbles]

As you have this information, what action have YOU taken?

why have you not reported it to the police?

Or the banks/credit card people?

Or ACORN? 

When did you report this activity to eBay and how?

Did you report to an eBay supervisor or just the overseas call center?

Not sure how you expect other buyers and sellers to do anything, you have all the details so act on it. People here have nothing to do with it

eBay staff do not read here 

[go-tazz]

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@chof2684 wrote:
I have become aware that this fraud has been running for more than 12 months. Why hasn’t the seller been shut down.

They currently have no items for sale.

She is assuming other people’s identities to set up accounts with 3rd party business.
She then provides a stolen credit card to pay for the products.
The products are often delivered before the card is discovered to be stolen so Ebay feedback is generally positive

Everyone can leave follow up feedback informing others of any fraud if presen.

The 3rd party company only has contact details for me and demand return of products or further payment.

Just be aware that can be a scam set up by someone hijacking an account and her eBay account may have

been hijacked and the claims could be false.

Why hasn’t this been referred to the police?

You are the only one who can refer it to the police and you need to do so if fraud is present.

I am disappointed this is not being treated more seriously.

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You need to ask to speak to a supervisor to make eBay more aware of the issue.

This gives you their direct links without having to go through their rigmarole:

https://www.ebay.com.au/help/home

Just keep in mind that the Call option is only available during business hours,

(from 8am to 8pm AET Monday to Friday, and 9am to 7pm AET Saturday and Sunday).

Have us call you seems to be the best option.

Just scroll to the bottom of that page.

You can also report them to Acorn if the seller is in Aus:

Australian Cybercrime Online Reporting Network

https://www.acorn.gov.au/

[chof2684]

I have verified with the company that this is legitimate. I contacted them through their website rather than responding to their email. Once initial feedback is left it doesn’t appear that I can change it. It took a month for the 3rd party company to alert me. They may have removed items for sale after I rang on Tuesday. I will be referring to the police if PayPal can’t resolve this to my satisfaction.

[chof2684]

Via Acorn as you suggest.

[lyndal1838]

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@chof2684 wrote:
Once initial feedback is left it doesn’t appear that I can change it.

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No, you cannot change the feedback that you have left.
You need to leave followup feedback to make members aware of the problem.....this can be left at any time.

[chof2684]

How can I change the feedback now as I had already left positive feedback? I feel bad that others are probably being duped. It took a month for the problem to be realised by the 3rd party.

[davewil1964]

As you have been told, you can't change feedback. What you can do is leave followup feedback.

[chof2684]

How do I leave follow up feedback then? I can’t see where to do this.

[padi*0409]

Here's the link for you :-

https://www.ebay.com.au/help/buying/leaving-feedback-sellers/viewing-changing-feedback-left-sellers?...