It is ludicrious to accept the fact that eBay do not keep track of all gift vouchers used for transactions. This is like your bank asking you for transaction IDs and merchant IDs for a disputed transaction. All you need to give them is the time and date and the amount of the transaction and they can do the rest.
So I sent support one final email to say, I've already began to collate all of the chat logs and transcripts of our interactions in preparation for legal proceedings. My issue is very simple, I paid for a transaction, the seller said they can't collect the funds, so the funds are stuck, I should get a refund. I do not accept the fact that eBay cannot find the voucher number in their systems and I can't get a refund unless I gave them the exact numbers. I said they would most likely be laughed out of court. I've also asked them for an Australian address to send the letter of demand.
Miraculously, within 12 hours, its all sorted.
I'm just wondering, what were they doing for 5 months? I knew this issue would take if not hours, maximum of days to resolve. They must be very incompetent or very smart in milking as much wages as possible out of eBay. Maybe they aren't paid very much, so eBay doesn't care. What a deal lol, to stretch something which takes hours to do over 5 months. They are either very incompetent or very smart, don't know which lol.
After they fixed it, no apology, nothing. Pretty bad customer service.
