@megsgemsmarie wrote:
When I made a complaint I found that I was never able to find where I could go to leave negative feedback,,, It seemed to have disappeared. I wasn't going to leave negative feedback because the seller promised to refund or replace the item,, Unfortunately they didn't do either thing and my option to leave negative feed back was gone... I think in future I should leave negative feedback earlier and give the seller less opportunity to wriggle out of their obligations... Why can't I find the place to leave feedback on this item,, Even if I click on the item in my Purchases it will not appear,,, Very annoyed,
It is annoying but your main priority isn't to leave feedback, it is to get your money back or get your goods.
You're not going to get the replacement goods, we've established that, so your immediate next step is to open an official case-item not received or not as described, whichever it is-and get a refund.
Never allow a seller to string you along. Personally, if something went more than 2 weeks over the expected delivery date, I'd be starting the countdown. If things don't go right, open your case within the month.
You get a couple of months in which to leave feedback & if you haven't received an item before then or had problems resolved, then don't hold off, no matter what a seller says.
