Items not as described from China

[van_werkhoven]

So I've bought some items from china, and two of them (different sellers) are not as described and not even close to what was pictured. One was a skirt and supposed to be medium brown and beige, not just photo but description said brown. it arrived jet black and cream, no brown anywhere, whatsoever. The other was a dress, and the fabric is totally different to what was pictured with an entirely different cut on the skirt. I learned my lesson about cheap chinese clothing... 

I have contacted both sellers. And they want me to keep the items, offering 20% discounts. The items are unusable to me, the dress looks terrible on me, and the skirt is black, not brown, so does not suit any of the tops I bought it for. They are $12 and $20, so not really expensive items, but not $2 items either, $32 is a considerable sum of money for me right now coming up to christmas.

If they were australian I'd just lodge a paypal SNAD claim. My concern is, if I lodge a not as described claim with paypal for these chinese items, will paypal make me send them back, at my cost? I don't want to keep the items, I have no use for them, but with shipping the way it is, the cost of sending them back will be more than the items if I have to foot the shipping bill.

I am not trying to get something for nothing, I just don't want to spend more than the refund is worth trying to return two items which are not at all what I ordered. The dress could perhaps be explained as chinese fake **bleep**, but the skirt? it is not brown. in any way whatsoever.

[2106greencat]

The sellers have offered you a partial refund, and it is probably best if you take it and re-sell the items yourself.

You can go to a paypal dispute, but as you said in your OP  paypal will require you to send the items back to the seller via a trackable means and at your own cost, this is most likely going to cost more that the items are worth in reality.

Treat it as a lesson learned, clothing on eBay is the hardest thing to buy, I ONLY ever deal with Oz based sellers whose listings have correct measurements and descriptions.

[fixnwear]

Hello van,

now would be a perfect time to test out this new Ebay money back guarantee!

Click on it, tell them you were in touch with seller who offered only 20% refund - you are not happy with that as the items are not as described and useless to you.

See what happens - but from all accounts and testimonials from overseas - from those who had this  for a while now, Ebay will frefund you in full - and if the seller wants the items back they'll have to pay for the return postage - otherwise you get to keep them.

[cmcoins2000]

---

@fixnwear wrote:

Hello van,

now would be a perfect time to test out this new Ebay money back guarantee!

Click on it, tell them you were in touch with seller who offered only 20% refund - you are not happy with that as the items are not as described and useless to you.

See what happens - but from all accounts and testimonials from overseas - from those who had this  for a while now, Ebay will frefund you in full - and if the seller wants the items back they'll have to pay for the return postage - otherwise you get to keep them.

---

I would lodge an item not as described - for each.

The seller obviously is aware of the colour error & the 'other'.

20% big deal for items you cannot use.

You also have the feedback & defects to work with.

[horizon1907]

I may be wrong here, but I don't think that has come into play as yet. I thought it was arond the 18th Nov ??

[horizon1907]

I agree helen, They, the Chinese sellers know that it wont be viable to send the items back and play you like a fool.  You see this time and time again. I would just leave them the Negs they so richly deserve.  Harsh, maybe, but at least truthful.

[modestbods]

---

@fixnwear wrote:

Hello van,

now would be a perfect time to test out this new Ebay money back guarantee!

Click on it, tell them you were in touch with seller who offered only 20% refund - you are not happy with that as the items are not as described and useless to you.

See what happens - but from all accounts and testimonials from overseas - from those who had this  for a while now, Ebay will frefund you in full - and if the seller wants the items back they'll have to pay for the return postage - otherwise you get to keep them.

---

Whilst the MBG came into effect as of November 1st, given they came from China I very much doubt they were purchased in the last 5 days, so the MBG won't apply to these items.

OP, contact the seller and tell them their offer is unsatisfactory, that you want either the items you rightfully purchased, or else a full refund. If they don't make good, I agree with Helen, lodge an INAD with Paypal. Offering you a 20% refund is a joke.

[2106greencat]

---

@modestbods wrote:

---

@fixnwear wrote:

Hello van,

now would be a perfect time to test out this new Ebay money back guarantee!

Click on it, tell them you were in touch with seller who offered only 20% refund - you are not happy with that as the items are not as described and useless to you.

See what happens - but from all accounts and testimonials from overseas - from those who had this  for a while now, Ebay will frefund you in full - and if the seller wants the items back they'll have to pay for the return postage - otherwise you get to keep them.

---

Whilst the MBG came into effect as of November 1st, given they came from China I very much doubt they were purchased in the last 5 days, so the MBG won't apply to these items.

OP, contact the seller and tell them their offer is unsatisfactory, that you want either the items you rightfully purchased, or else a full refund. If they don't make good, I agree with Helen, lodge an INAD with Paypal. Offering you a 20% refund is a joke.

---

20% is a joke, I agree, but, does the OP want to make a POINT here or save some money??

By her own admission both sales (together)  were in total worth about $32.00 - to return both at her cost to China, trackable, will cost almost what she has paid already, so I would take the partial, resell and leave the seller a well deserved NEG.

[cmcoins2000]

---

@2106greencat wrote:

---

@modestbods wrote:

---

@fixnwear wrote:

Hello van,

now would be a perfect time to test out this new Ebay money back guarantee!

Click on it, tell them you were in touch with seller who offered only 20% refund - you are not happy with that as the items are not as described and useless to you.

See what happens - but from all accounts and testimonials from overseas - from those who had this  for a while now, Ebay will frefund you in full - and if the seller wants the items back they'll have to pay for the return postage - otherwise you get to keep them.

---

Whilst the MBG came into effect as of November 1st, given they came from China I very much doubt they were purchased in the last 5 days, so the MBG won't apply to these items.

OP, contact the seller and tell them their offer is unsatisfactory, that you want either the items you rightfully purchased, or else a full refund. If they don't make good, I agree with Helen, lodge an INAD with Paypal. Offering you a 20% refund is a joke.

---

20% is a joke, I agree, but, does the OP want to make a POINT here or save some money??

By her own admission both sales (together)  were in total worth about $32.00 - to return both at her cost to China, trackable, will cost almost what she has paid already, so I would take the partial, resell and leave the seller a well deserved NEG.

---

In my experience - that being very little from China.

They are so concerned about their little star ratings - all usually have the little script of how to 'star' them - all 5 of them - a joke as most of what they sell & send leaves some form of disappointment.

To say nothing of the feedback they go on & on about a Negative now will probably bring forth a full refund & the necessity to return the items unecessary.

The truth is they either list and send what is listed or put up with the outcome they deserve.

We try - what is their excuse.

[cmcoins2000]

---

@horizon1907 wrote:

I agree helen, They, the Chinese sellers know that it wont be viable to send the items back and play you like a fool.  You see this time and time again. I would just leave them the Negs they so richly deserve.  Harsh, maybe, but at least truthful.

---

Harsh be blowed - they have taken over the 'market - the 'market' we used to call our own - receiving & giving much enjoyment.

Given the whole site a different feel, look, - to say nothing of a whole new uninviting experience.

They are seemingly immune from any 'slaps' free to carry on their style of business without fear but with favour.

The whiteants & silverfish of eBay.

Now that is Harsh.