on 31-10-2013 10:24 AM
I have had a few problems with the estimated time of delivery on some items. Which are arriving a lot later than the estimated delivery time. So then I am contacting seller to have another item sent.
It seems to happen with items posted from China and the UK.
So I guess it is just having to be patient and wait. It can be a nuisance if seller posts you an item to replace one that hasnt arrived then you have to post it back or possibly provide a refund and just keep second item.
on 31-10-2013 10:34 AM
The ebay estimated delivery dates are notoriously inaccurate. You really need to add several weeks to the times that you are told by ebay, especially with items from overseas.
China is particularly slow, for the most part.
on 31-10-2013 10:55 AM
YES! ignore when eBay says the parcel may arrive! They do not control how the postal service operates! They are even having heaps of problems and delays with domestic mail, so imagine what it is like when there are a few different postal services involved!
Just remember to always pay by a safe payment method such as PayPal, and then if you don't receive your item, you have 45 days in which to open a dispute. (Maybe somewhere after 35 days for international mail, just don't leave it until the last second) for Item Not received.
on 31-10-2013 03:04 PM
Following the recent changes to EBay I have just added the following to all my items:
POSTAGE & DELIVERY TIME - AUSTRALIA
Standard Mail Free postage anywhere in Australia. This has no tracking facility. Consequently, we are unable to assist should your item be lost in the mail.
Registered Mail This has the added security of proof of sending, online delivery tracking, and signing for delivery. This will cost an additional amount. In order for PayPal to provide Buyer Protection this option must be selected if the total value of your order exceeds $50.
Express Post This is if you require your item as quickly as possible with online delivery tracking. The item will be delivered to your mailbox without signing for delivery being required. This will cost an additional amount.
Australia Post estimates Standard and Registered Mail will be delivered in up to 4 business days. Provided you live within the Express Post Delivery network Australia Post guarantees next business day delivery. In addition, Ebay determines a range of estimated delivery dates, these may be different to Australia Post. Delivery times may vary especially during peak periods, they may be shorter or longer than estimated by Australia Post or EBay depending on the postal service. This is something which is outside our control.
POSTAGE & DELIVERY TIME - INTERNATIONAL
International postage is sent by Standard Air Mail. This has no tracking facility. Consequently we are unable to assist should your item be lost in the mail. As the delivery time varies considerably we are unable to estimate how long your item will take to reach you.
Best wishes
on 31-10-2013 04:21 PM
how does Registered mail enable PayPal to provide Buyer Protection?
and in your standard postage disclaimer thingy, if the buyer pays by PayPal, and their item doesn't turn up, I'm pretty sure that PayPal will "force" you to assist your customer via a refund, because you won't be able to prove postage without tracking and lodgement proof.
on 31-10-2013 05:04 PM
Thank you for your comments, they are very much appreciated.
Registered Mail has a number which enables Online Tracking and I think this satisfies Paypal. On my standard mail items which have no tracking I have my local post office stamp a "Lodgement Receipt" with the buyers name and address on it. This will only prove I lodge the item and does not provide tracking. I think it would assist my case with PayPal.
It is all rather academic as if it doesn't turn up, or doesn't work I will provide a replacement or refund. This is stated as:
GUARANTEE
We guarantee that the file on the CD will be received in good condition. If you are unable to open it or print your album we will replace it at no cost to you, or, if you prefer refund your payment, including postal charges in full.
Hope this helps and many thanks again,
Robert
on 31-10-2013 05:32 PM
on 31-10-2013 10:52 PM
on 31-10-2013 11:52 PM
I thought all that was the seller's protection/insurance for PayPal, not the buyers, cos they don't have to prove they didn't receive anything for a INR, it's the seller that has to prove they sent something.
on 01-11-2013 02:40 AM