Purchased an Item 5 months ago, forgot about it, has not shipped yet

[m3rturtle]

I purchased a board game back in January 2020.

The listing at the time said August 2019 availability and on the shop it said buy now.

Its been 5 months since I purcashed the board game, store via direct email have not responded to my refund requests.

How can I ask for ebay to step in and issue a refund for this item? I have followed the guide but cannot see "See request details (if your item didn't arrive)" at all and no option to ask for refund.

Thanks,

M3rturtle.

[kopenhagen5 · Accepted solution]

You only have 30 days from last estimated delivery date to open a case in eBay.

But you have 180 days in PayPal.

Log into PayPal and open a case for INR in their resolution centre immediately.

[m3rturtle]

Thanks Kopenhagen5.

I've done as you recommended and opened up a case via Paypal.