Seller won't post my items

[bellabelinda2000]

What to do when a seller doesn't post your item to you.

I have bought two items from the same seller in the past week and I can't get any information from her re postage.

Today I noticed she has removed all other items from her eBay site.

What can I do?

[anotherbf52]

You only bought the second item yesterday so perhaps the seller was waiting to post them together.

She has a 2 Business day handling period on her listings - so the item you bought on the 5th February probably didn't get posted until

Monday if she is posting them separately.

She still has one item listed - I think the other listings just finished today rather than her taking them down.

Also some Sellers don't always mark the items as posted the same day they post them. I wouldn't start to panic until later next week if you haven't recieved them by then.

[phorum_junkie*]

You wait a suitable amount of time, I allow 10 to 12 days for domestic and 3 to 4 weeks for overseas deliveries then if there is no valid tracking showing where the parcel is I open a dispute.

[whiznumber6 · Accepted solution]

I tend to wait at least a week before worrying  - in the case of multiple items from the same seller, a week from the completion date of the most recent item.

I sell stuff myself, and have found that it's not always possible to post the same day you receive payment - things can crop up and delay shipping for a couple of days from time to time.

You say that you "can't get any information" from the seller - is she not responding to your messages?

[bellabelinda2000]

She didn't know I was going to buy the second item so couldn't have decided to post them together.  I would have been happy to wait for the items if she had answered my emails.

I pay for items immediately I buy them and I post items usually within 24 hours so I expect the same courtesy from others.

[bellabelinda2000]

She wasn't replying to my emails which was basically the problem.

[badsub]

you cant expect everyone to post within 24hrs, when you make a listing you get to select a handling time, i always have a 3 day period on mine. i work fulltime and cant always get to a post office within 24hrs. just because you do it doesn't mean everyone else has to.

[i-love-my-sheep]

I have a 5 day handling time, because I also work and can't always get to the PO within 24 hours. I post within that time frame if I can, but it's not always possible. A lot of sellers still have a regular job, eBay isn't their full time job, so posting has to work in around their regular job. A few times I have posted on my way to work in the afternoon and forgot to mark as posted for a few days.

[whiznumber6]

Three-day handling on my items - as with sheep, I work full-time, and can only get to the nearest post office when doing post or banking for my employer.

And, I don't always mark items as "posted" the day they're sent.

But, a seller who's not responding to e-mails from a buyer who's paid is never good - when feedback time comes, you could always mark the seller low for "How satisfied were you with the seller's communication?" and perhaps "How quickly did the seller post the item?"...