I bought a pair of motorcycle mirrors and when they arrived they simply didn't fit the model of motorcycle that the description said they would (not even close). I initiated the return process and posted to the senders address that was marked on the original package which I then put in the return parcel and sent via Australia Post complete with tracking number.
I tracked the item and noticed that it was stuck in Malaga in WA and not moving. After some time I spoke with Australia Post and they said that there is a problem reading the return address. I can only assume that it was damaged somehow, they didn't elaborate but if I could tell them the address again they could correct/update it over the phone and get it on its way. The problem is that I no longer had the return address because it was enclosed within the parcel I sent on the original wrapping.
I have been trying to get the return address from the seller, who is obviously avoiding answering the question and wont provide the return address for some unknown reason, I have asked the question 4 times and made it blatantly clear that I need the return address all to no avail.
I tried to get ebay to intervene but I dont have the option to request the intervention since the status of the parcel shows as "in transit" and the option just doesn't appear for me to select. I seem to be between a rock and a hard place. How do I proceed with this issue to have it resolved?
