I understand your point & you are absolutely right. Anything smashed in a hailstorm, such as panels, cars etc, does not make those objects rubbish. They could be top quality.
I got the feeling though, from flora, that she felt in her case they were faulty panels. Not only did she have a couple of panels shattered but she also had a couple that had burnt out?
She never mentioned a storm. A storm might shatter some panels but whether it would cause another couple to burn out, I don't know. But she never mentioned a storm. The fact she took photos & the tone of the message says to me that she believes these to be faulty panels, not storm damaged panels.
Like you, I doubt panels are covered under guarantee for shattering, even if they were still under warranty. I also have strong doubts that even if they were supposedly under warranty, that an ebay warranty off a random seller would be honoured.
It is interesting that the answer the seller sent her only says that there is a 1 year warranty. He knew very well she was out of time. But he never added the rider that shattered panels are not covered in any case. Most reputable companies would.
I strongly suspect she bought sub quality panels. Of course, i could be wrong.
Flora though is (I think) asking for help in what to do next. Unfortunately, I don't think there is anything she can do.
But in her place, I sure wouldn't be buying my next lot of panels off a random ebay seller.
