for 103 days, eBay says: Hang on, we're still reviewing your case

[steve_tree]

on 7 Nov 2021 I ordered a batter adaptor from a seller purported to be in Sydney, thought it should arrive earlier, although there are a number sellers sellers. This seller never delivered it, soon disappeared from eBay. I opened a money back guarantee case with eBay, it has been 103 days, no response. Tried to email customerhelp_au@ebay.com and ebay@ebay.com  but eBay kept on relying the email is not available. Could not find any phone number to call eBay. Please see below:

Hang on, we're still reviewing your case

We'll be in touch with you soon

Case ID : 5282363104

Request reason : Item not received

Case reason : I still haven't received my item

New MT20RNL BATTERY ADAPTER For Makita BL1840 CONVERT TO RYOBI 18v

Quantity: 1

Total: AU $ 23.69

Is it normal for eBay to review a case for 103 days and still going ?

[twyngwyn]

no, not normal...if you paid by PayPal, you have 180 days to open a dispute with them.

You can only contact ebay at HELP (top of page) and do a 'live chat'

Good luck!

[papermoon.lady · Accepted solution]

Try live chat and ask to talk a supervisor, as normal CS representatives don't always give the right advice and often have no idea when something is "not normal".

[steve_tree]

thanks

[4channel]

Please let us know how you get on.  Hope it goes well for you.