hi please help

[sonshe11]

hi is there any one can help me as I purchase and made an offer for a certain gold ring and the seller accept my offer 

And all the sudden he wants to cancel the transaction he did cancel and ebay respond that transaction cant be canceled 

and now im hangin in limbo as I dont know or when he will ship the item nor any movement on the transaction or any refund is happening 

please help 

thank you

[papermoon.lady]

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@sonshe11 wrote:

he did cancel and ebay respond that transaction cant be canceled 

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That's weird, as a seller can cancel a transaction... 

Try live chat from the help page.

At any rate, if you still want the item and it does not arrive, you can open a case of course.

[arctoph_49]

If there is no refund and you don't get your item, open a case after the ETA, as already said.

Have you checked if the order is among your cancelled orders?

I agree that it is strange that eBay said that the order cannot be cancelled.

[twyngwyn]

he did cancel and ebay respond that transaction cant be canceled

Who did eBay respond to?

[sandypebbles]

And did eBay really actually respond at all?

Seems more likely a case of the seller said eBay responded 

Very very unusual indeed for it to actually come from eBay

If it did

[sugar249]

Was it the seller or Ebay who told you they cant cancel,  if its the seller,  get ready to lodge an item not recieved case when the ETA passes.