on 25-09-2012 02:39 PM
Hi: I was thinking that I might report my seller for policy violation - or non performance ??
This is about the seller that charged packing fees after the auction had closed. I advised him twice that it was against the rules to add more money on the invoice and even quoted the ebay policy link, but he doesnt seem to care. I can't understand why he has such good feedback, he must do this to all his buyers.
he said " EBay shows postage only. A small amount has been added for packing costs”
and “you are the first person ever to complain about packing costs”
I know it was only $4.25 extra but it is against the rules, what if he added $50?
Anyway, to report – I can’t find the right site or link – there seems to be so many options - I've clicked here there and everywhere and am just confused.
Would some kind person give me the right path (for dummies) to report a seller for adding charges to the invoice after the auction had closed?
on 25-09-2012 02:48 PM
feedback is more effective than reporting them to ebay
on 25-09-2012 02:51 PM
I would inform the seller that when using calculated postage, there is an option to include an amount for packing and handling so that the total P&H shows on the listing page, and therefore, by using eBay properly, it's unnecessary to surprise buyers with an additional charge post-purchase and risk policy violations.
You can report them for non-performance, but these days - unfortunately - it often doesn't result in any particular action.
I used to have a link to report non-performance, but I can't seem to find it - here's the help page, though, which seems to suggest a direct message/report through the Contact Us link: http://pages.ebay.com.au/help/buy/report-trading.html#report
on 25-09-2012 03:00 PM
Just happen to have it saved in my favourites lol
Stupid link is a mile long but definitely correct.
You could also email Trust & Safety directly at
on 25-09-2012 03:51 PM
thank you Fox, so helpful as always:-)