on โ17-04-2013 02:00 PM
Hi there
For some reason I can not use 'include description' (top right of page) when searching. It is actually covered over by other graphics. I sometimes get a quick glimpse of it but I can not get to it. At first it was AdChoice ads covering it up (long narrow one top right) - the ads would change but the long narrow ad style would remain. I tried 'opting out' of AdChoice to no avail.
I contacted Live Help who confirmed 'include description' was working fine their end (!!!) and suggested I use a different browser. I only have the one Mozilla Firefox as I ran into problems when I previously had IE.
Hmm, so I found a thing called Adblock plus which has gotten rid of the ads but not the problem. Now other graphics ('Popular on ebay') have moved up the page. This time I can see 'include description' peeping out but I can't access it/click it.
Please help, it is a feature I like to use. Is there anything I can try to move/remove those interfering graphics or change the layout of my page so I can access the feature?
Thankyou
on โ17-04-2013 03:17 PM
on โ17-04-2013 03:40 PM
on โ17-04-2013 04:08 PM
Thanks, have done all the above but unfortunately no go
on โ17-04-2013 04:46 PM
Try using Google Chrome, I usually have all three browsers open at once so if one spits the dummy I can spit it right back and change to another one;-)
on โ17-04-2013 05:22 PM
I have installed Google Chrome and the Adblock with that too but I still have the problem, frustrating. Looks like I am not meant to browse and buy ๐
on โ17-04-2013 05:53 PM
just use the Advance Search link, and the Title & Description option is 1/2way down the page
on โ17-04-2013 07:49 PM
I know Putney, but that is the long way of doing things, am trying to figure out how to get things back to normal. This problem seemed to start today.
on โ17-04-2013 10:38 PM
Try adjusting the sceen size, e.g. clicking on the edges of the window and dragging wider/smaller, etc. Try dragging it wider and then giving it a refresh or close/open and see if it helps at all.
on โ18-04-2013 06:26 AM
It is still doing it this morning no matter what I try, will try to include a sample picture of what I am seeing