on โ25-07-2014 12:04 PM
I have recently had a negative experience as a customer, and am being pressured to alter my feedback, which was negative. I feel that I perhaps ought to include the fact that since the feedback I received a refund, but I cannot add this information without having to delete the original comments, since the number of characters is so tightly restricted.
This is no way to enable fair and accurate feedback.
If I did include the fact that I received a refund, I would still leave negative feedback, since the seller ignored a critical email from me before the feedback and even failed to attend to a paypal dispute that I began, they only responded to negative feedback. I do not feel that this seller is attentive to what is happening in their business and I will not conceal this.
I really urge ebay to expand the amount of written feedback a customer can leave!
Solved! Go to Solution.
on โ25-07-2014 12:37 PM
gypsy, in this case I would not revise the feedback, simply add follow-up feedback as others have suggested.
It would seem the seller doesn't deserve a revision - they have 74 negs and 266 revised feedback (which presumably were also negs).
โ25-07-2014 12:13 PM - edited โ25-07-2014 12:14 PM
on โ25-07-2014 12:17 PM
Hi, This may help ? If you go into Customer Support ( top of the page ) Type in, Feedback, it should show a list of options. Follow them and you should come across your solution. Do not let the Seller pressure you though. ๐
โ25-07-2014 12:18 PM - edited โ25-07-2014 12:21 PM
on โ25-07-2014 12:37 PM
gypsy, in this case I would not revise the feedback, simply add follow-up feedback as others have suggested.
It would seem the seller doesn't deserve a revision - they have 74 negs and 266 revised feedback (which presumably were also negs).
on โ25-07-2014 03:01 PM
just add a further comment, dont be pressured into removing a deserved neg.
on โ25-07-2014 03:02 PM
thanks everyone for the suggestion about how to update that I got a refund without having to sacrifice the negatives, I appreciate it.
on โ25-07-2014 06:35 PM
Good follow up although I would have mentioned being preasured to revise.
on โ25-07-2014 07:36 PM
ooh yes, I should have done that. Do you know they messaged me this morning and said if you don't revise we might call you this afternoon. That is way over the line if you ask me.
on โ25-07-2014 09:39 PM
Have to say PJ that was a darned good follow-up feedback,
Even without the space to say,
" this seller gave me a really hard time and wouldn't refund until I opened a case with PayPal, THEN asked me to revise my neg...I was really peed off with the whole transaction so I decided to give this horrible seller a neg..................."
Yep, I can see that working...........................