Customer Service

[precious_bear]

Tonight on my way home from work, I stopped off at the local Post Office agency to post some things to a friend about 150km away.  As I'd been in BigW earlier in the day, I'd already bought a tough envelope and packaged it up before I got there.  Once there, the girl behind the counter took the envelope and measured it on the cardboard thingy which was under the counter (I couldn't see it) and told me it was too big, it would have to go as a parcel.  Fair enough, she weighed it and told me it would be just under $7.  As I was paying her, I asked her how much too big the envelope was, because it seemed pointless buying those particular ones if the postage was going to be extra.  She got the guide out and showed me, seriously, it was probably about 2mm too wide.

However, I get that, it was too wide.  So I asked her how much it would have been if the envelope had been a little bit smaller - again, trying to weigh up if it was worth buying those envelopes - I don't post much!!  She then tells me it would have been $1.80.  Another shopkeeper had come over as she was showing me how much too big it was and said very kindly to me "next time, just fold it over a little bit to make it fit and stick it down".  I know this girl from being in the shop a lot and I said (not being rude, just chatting) "I wish I'd been told that before I'd paid this time!" at which the first girl who had served me said "Well, I didn't know, did I?"

I understand she may well have not known, we all learn things bit by bit, but was it really necessary for her to speak to like that?  A simple "I'm sorry, I didn't realise" and I would not have given it another thought.  I think I'm turning into a grumpy old woman

Rant over!!

Precious

[latina4621]

i don't think i would like the non service at the post office.

[tulip*place]

Which bank again... has over friendly tellers when you finally get to the window.   They ask you what have you been up to today, big weekend ahead, etc, while the queue is going out the door.  Just get on with it will ya.   Even ask if you withdraw a bit of cash what is it for.  DD early in the year drew out $1,500 for a part payment for a car, DD was then referred to someone else who asked all the details about the car she was purchasing and tried to sell her an insurance policy.