Broken item on receipt of goods

[glamregency]

I bought laptop holder from ebay and found it broken on arrival.  It was not brand new as advertised.  Seller promised a refund but I never get it.

[*sparklz*]

Here is your thread about it from the other day

http://community.ebay.com.au/t5/Recent-eBay-News/I-bought-a-broken-item-from-ebay/m-p/1033385