Hello fellow ebayers
So I've only sold three items so far and already I've made a mistake. I sold an Apple MacBook Pro last week. It finally arrived to my buyer today after a long wait. A short time later, he opens up a disupte because the laptop is extremely laggy and slow. He even provided me video evidence, so I'm satisfied he wasn't trying to rip me off. We eventually came to an agreement that he would keep the item, and I refunded about 40% of the purchase price.
My question is after a dispute is resolved, can a buyer still leave feedback? A single neg on my profile would see my percentage plummet to below 90%, which is very low by eBay standards, and nobody would buy from me then.
I had not used the laptop for a while before selling it, but I never had the experience he described, so I had no idea there was anything wrong with it.
I hope the buyer will cut me some slack here and accept I've been selling for only a couple weeks. I felt like I did everything he wanted, I gave him the choice of a partial refund, or a full refund and return. But he is probably still shi++y he waited all this time only to end up with something not up to par.
What do you guys think?
