Please help. Ordered a collectors item in July 2022, constant excuses

[co_738270]

Please help. Ordered a collectors item in July 2022, constant excuses as to why it hasn't been sent. It appeared to be a kickstarter type of small business deal but it is still not ready. I opened a claim in October and was told it would be there next month, come January same thing except now Ebay has closed the "did not recieve item" case as the time elapsed has been so long. 

I have records of all of the excuses, agreeing to refund me and failing to do so.

I cannot move forward with Ebay procedures as they consider the matter "dealt with" and the 30 days to appeal has passed (as the seller continuously promised delivery within one month and never did this)

How can I force the seller to refund my money please?

They have agreed to, but have not done so, and I have no buttons to press to ask Ebay for help as the seller has cleverly tip toed around the guidelines for refund, placating me before allowing the appeal time to expire and still I have no item and am unsure how to proceed.

It is well over $100 and I would like it returned as promised. The item no longer appears in search under the same identification number, ebay won't accept my invoice numbers and they are too "old" and the cost of the product has been slashed and relisted. How can I request Ebay assist if they feel they already did and I did not appeal as I was told "just one more month" repeatedly. 

Please help. 

[gutterpunkz05]

You are way out of time for assistance from ebay, paypal, or anyone else.

You needed to complete the INR case, when you had the chance.

[co_738270]

Ebay has changed so much. I am 31 this year and my mother taught me to win auctions at the age of 6, "but when I was younger" eBay actually helped people who paid money and weren't sent product. I haven't just left them alone for almost a year, I've bothered them repeatedly and they are a literal store in Japan. I was told it was a pre-order item, not yet made, Hideo Kojima little doll for my partner, almost $200- still selling them but hasn't posted mine from last july, opened a case about it, just told again it was a preorder, okay cool, so far not too tricky, they agreed to refund me but they haven't done it yet (doesn't that mean anything? they agreed on ebay's platform to refund me and haven't?) I would have chased it harder if I wasn't told it was a pre-order. I do have a lot of reciepts here, has ebay truly become so bad I've been scammed by a Japanese figurine store and I can't do anything about it? I'm also chasing up a dress that was never posted, back in December, that one I can do something about but ebay aren't doing any

[co_738270]

They are a business seller, they havent received any feedback on any sales of these Hideo Kojima figures - I don't think they even exist. They are a mid sized store with thousands of sales and none for my item - does it even exist? I would have chased it harder if I wasn't told it was a pre-order.

[gutterpunkz05]

Your mother should have taught you how to use ebay properly, actually she should not have let you use it at all before you were 18. Now instead of blaming ebay for your ignorance of procedures, take it up with your mother.

[co_738270]

The problem is that ebay would have handled this, in any time we are living in, other than now. They always have. How on earth is a PreOrder that keeps being delayed, allowed to fly under the radar? They've never successfully sold a single one of these things. But taken people's money. That's a crime.

[gutterpunkz05]

You opened a claim and FAILED to complete the process. Take responsibility instead of blaming the world. But I suppose we are in a time where people think they are not responsible for their own actions.

[gutterpunkz05]

Just to add, your case was closed and you lose