Uploading ID documents to update bank account details.

[dmoreo2015]

 I am a buyer not a seller. Just now I resold an item "opened but not used". Ebay says I must update my bank account details or I wont get paid. To update my bank account I needto upload a scanned image of my drivers license or passport. I wont do this because of the risk of identity theft. Too many big companies get their customers' private details hacked.

What are my alternatives?

[padi*0409]

You are a seller as well as a buyer, you've sold at least two items.

It's quite simple really, if you don't provide your bank A/C details and proof of identity you will not get paid for the latest item you've sold.

eBay is certainly not the only company to require proof of identity on their site, indeed it's a government requirement to do so.

Edit. G'day Sandy............snap.

[dmoreo2015]

Not helpful, I never agreed to provide my drivers license with my photo, signature, license number, DOB, address, before selling the item. Now I have to cancel the sale, wear the cost of postage and close my ebay account.

[padi*0409]

Yes you did, if you bothered to read the T&C's for selling, before you listed.

https://www.ebay.com.au/help/selling/getting-paid/registering-seller?id=4792

[sandypebbles]

You did. You had to tick the box that said you had 'read and agreed to' or you would not have been able to list the item. You have been given factual answers. Yes, you are correct, you will have to cancel the sale or you will owe the fees for selling. eBay are not going to notice if you close your account or not. These rules and nothing new and you did agree to them. Regardless of if you *really* read what you ticked you had read. You want to say the responses are 'not helpful' how would it be helpful if other members did not point out the basic facts of what *everyone* has to do if the choose to sell on eBay?

[dmoreo2015]

I registered more than 10 years ago when the Terms and Conditions were different and there was no requirement for a copy of my drivers license.

[gutterpunkz05]

But you agreed to the terms, you read, about 7 days ago. At time of listing.

[dmoreo2015]

You are all eBay enthusiasts who probably read the T&C in bed. But I wonder if you read the Microsoft or Apple terms and conditions? Probably not. Because those companies are not going to take your money if you don’t get a lawyer to vet the agreement every time you install an update,

[countessalmirena]

Do I read T&Cs before upgrading or reinstalling or proceeding? Yes.

It’s not because I love doing so; in fact, I loathe it just as I loathe fine print and deliberate obfuscation and ridiculously convoluted phrases designed to impede rather than enhance understanding. By reading (and I have managed to simplify this process), I protect myself because I can make an informed decision about whether or not to proceed.

In terms of eBay’s requirements for selling, they’re complying with the relevant Australian laws. For instance, see https://www.austrac.gov.au/individuals/why-you-might-be-asked-id

You can still sell on Gumtree and Facebook Marketplace without providing ID (for obvious reasons), but of course there are other risks involved - of which examples have been published in the news rather frequently of late.

[dmoreo2015]

Most people who trade on eBay could not understand most terms and conditions and Agreements. It is appalling that eBay does not offer a way to resolve this issue on a one off basis. I can't believe it is not within their power to make some sort of payment or credit. It just smacks of highanded contempt and lack of trustworthiness. They should never have let the sale go through.

[countessalmirena]

If eBay did, they would be breaking the law and facilitating money laundering. The ID requirement - if waived in circumstances that amount to “I don’t wish to provide my ID because it’s not safe” - would effectively be opened like a master key without a reason that would satisfy the relevant legislation. You can be upset over this but that’s unfortunately how it is. Criminals as it is already have enough ways of slipping through with fraudulent transactions as it is.

[dmoreo2015]

EBay failed to provide a safe and secure transaction., which I would have thought was fundamental to their business model.