transaction fee deducted from my account for the item refunded fully by ebay

nur1038
Community Member

Ebay refunded full fee to the customer as per request, but deducted $250 transaction fee from my account, as a result, the item was not sold. what is the contact phone or email regards? I want to talk to a real human being.

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If ebay believes the sale was completed  then your sales fees still apply.  Likewise sales fees can also still apply depending on the reason for cancellation.

Also if the item sold via  promotion, the add fee is not refundable.

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