seller abused & harrased me I bid on her item and made a mistake and cant afford it & now a case h

[sunshine100]

A seller has abused, harassed & discriminated messaging me because I made a mistake bidding on her item and made an honest mistake with not understanding how to bid.  I have tried to communicate with her and greatly apologised in many ways and times but she just got more aggressive and could not communicate like a calm grounded adult and now she has opened an unpaid case on me for the unpaid item and left a nasty feedback when I haven't even purchased her item. Also, she put the same item up for bidding after she had abused me, and on the case, it says that item has been sent to me but this is a lie because she has put it up for auction again. I called eBay and explained this situation to them and they said just ignore any messages from her and if she does close the case eBay would dismiss this case she has oped\ned on me and because it is my first offence eBay would give me a clean slate. what should I do as she is determined to cause me trouble as she said on her very rude messages? I have always had very good positive communication with all sellers I have had the pleasure of doing business with. I would appreciate the guidance and any advice for this problem please, Thankyou.

[anotherpancake52 · Accepted solution]

There is no excuse for bullying and harrassment from the seller - but you did bid 13 times.

Sellers are required to pay fees to ebay for anything they sell - whether you pay or not. 

To get those fees back from ebay they have to either cancel the transaction or open an Non Paying Bidder Case.

This takes time.

As for her relisting the item - how do you know that she doesn't have more than one? (even though she's used the same photos)

Just ignore the messages as ebay said  and perhaps you need to read up on how to bid on the Site Map at the bottom of the page.

Also if you didn't ask for 45 days to pay I would ask ebay to remove the feedback.