I am selling dome camera mounting brackets (only one size). The item dimension is on one of the images on the listing (not written in text description). The buyer asked me to send it by Premium courier service (arrived in 2~ 3 days).
He received it and claimed the item is too small and "it needs to be returned and refunded". My returns policy is "No returns accepted". I told him: I will agree to let him refund it at his own expense. (He covers the return shipping and I issue a partial refund with the deduction of the Premium courier service fee.)
He is not satisfied with the resolution, intends to leave negative feedback, and will also file for a full refund through Paypal.
I know I can approach eBay to address the negative feedback, but which side will Paypal lean towards (It feels unfair that the buyer did not look carefully before purchasing, and now I'm expected to cover his postage expenses because of his own mistake. If Paypal takes the buyer's side and deducts money from me, not only will I be short of the transaction amount, I will also not have the bracket returned to me)?
