Hi has anyone had any problems with fastway couriers service?

[razorsedge361]

Hi I recently had an item I couldnt post with Auspost due to its size so I used Fastway couriers instead.  They said the item wont be delivered without a signature and if no one was home etc they would leave a calling card to arrange redelivery at no extra cost. Anyhow the item was delivered yesterday but the signature left was front door yes thats what the signature was signed on the tracking signed"front door" Now I know i didnt post to anyone by the name of front door,  so I assuming the courier has left it at the door and signed on it himself "front door" getting a bit worried as the buyer hasnt left feedback and it was quite an expensive item and before someone says I could contact the buyer to see of they recieved it think about the pandoras box that could open if they have and are dishonest.  Just after any advice on what to do next.  fastway say the item is covered for up to 1500 dollars on their website but it has conditions and doesnt state what they are. I am very annoyed at their service and the service of other courier post companies Including Auspost it just seems like none of them have any idea of the ins and outs of online trading ie paypal requirements etc. Any help would be appreciated Cheers Tom

[shypansy · Accepted solution]

At this stage, just sit tight, don`t contact the buyer,  if there is a problem they will contact you.  in some circumstances, no news is good news.

If a problem does exist, if you have the document with instructions that a signature is required on delivery, and the item should not be left if nobody at home,  then I would imagine you would be covered.

But as I said, don`t panic, hopefully all is well,