Cancelling a transaction at the buyers request-

[candycanetoys2014]

I have had so many buyers wanting to cancell transactions for items they have purchased in error.  Last customer said this

"I think that I clicked something that said I was going to purchase this item, however, this was not my intention."

Cancelling a transaction comes up as a defect on my seller dashboard, how do I stop this?

And feedback would be great.

Thanks

[2106greencat · Accepted solution]

You politiely tell the buyer that are responsible for cancelling if it is their mistake.

if they have bid and want to retract.........

Refer them to this link:

http://offer.ebay.com.au/ws/eBayISAPI.dll?RetractBidShow

or if they have BIN ask them to send you a Cancellation Request  

http://ocsnext.ebay.com.au/ocs/sc?&inputtext=INQ_DOCUMENT_OC1926

If they refuse, or you don not receive the request, wait the standard 4 days and open NPB dispute, and close it 4 days later.

More than ever, eBay is not a game, sellers get punished enough I think, so why should you cop a defect (and pay fvf's etc) because a buyer makes a mistake, or simply changes their mind and then claim to have made a mistake.

Sounds harsh, but you need to look after your own interests, eBay certainly won't!