@danieh_6 wrote:
What does it matter, *sons_n_daughters* has paid for a service and insured it and you are claiming it a dishonest? The buyer can still file a chargeback with the back or PayPal and they would still be out of pocket and they are purely that didn't happen . Australia post did not provide a service "a tracked service" when paid for must show delivery. Under Australian consumer law "If businesses can’t supply a product or service that a consumer has paid for, on time or within a reasonable time, then the business must provide a solution."
Re read my post. I know the buyer received the item because they sent me a message. I decided to make a claim, purely to see if it would go through. I was fully expecting AP to say, oh no, we have proof the item has been delivered, despite what you can see in the online tracking. I was very surprised when they approved the claim. VERY surprised.
It's not something I would have normally done, and no, if it happens again, I certainly won't be doing it again, because I'm not normally that person. It was a one off. I felt quite guilty when they approved the claim.
I agree with Sugar in that if something arrives damaged, then AP needs to see it, otherwise every second person would be putting in a claim and expecting compensation. I had an item arrived smashed. The silly seller had put crockery plates in a satchel, with a sheet of paper between them. No bubble wrap, no nothing. Just a sheet of paper. I didn't claim through AP because it wasn't their fault. Thankfully the seller fully refunded when I sent a photo. I was concerned because the AP handlers could have been injured.
