I have been on the Managed Payments system basically since it began and have had absolutely zero issues. My payouts are set to daily, but I have not received a payout since the 26th of April. According to Ebay, everything is clear on their end with no issues at all, but the money is not appearing in my bank account. When I contacted my bank they said they had no record of a transaction whatsoever and confirmed that the last deposit was on the 26th.
After contacting Ebay again I was told I would need to get a letter from the bank confirming that no funds had been received. I decided to go into the branch myself to do this and, to my surprise, I was told by the lady behind the counter than another person had come in the day before with the same problem: they were an Ebay seller who was not receiving their payouts. This got me thinking that it must be a problem with the bank or Adyen not sending the money correctly to this particular bank.
When I asked the teller for this letter that Ebay had requested to tell them that no payments were reaching the account, she basically looked at me like I was an alien and told me she had no idea what that even meant or what they were asking for. I instead got a statement printed from the bank showing that I hadn't received payments since the 26th. I have since sent this off to the email address the man on the support line told me: uktcc@ebay.com
Are any other BankSA/St George customers having a similar issue? If so, please let me know, and make sure you contact Ebay and your bank to see if you can find anything out that I couldn't.
