http://ocsnext.ebay.com.au/ocs/cuhome
This link is the best way to contact eBay........
Click buying, selling, account - whatever............
Choose an issue by clicking...........
You will get a list of optional 'quick answers'
Scroll past and click CALL ME
Enter the phone number and they will call you back - estimated between 4 and 7 minutes, they called me back within 30 seconds.
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You can't please all the people all the time, so now I just please myself