Cancelling an order

[oddsandendsoz]

Hey guys,

I hope sales are ticking along nicely for you all. 

I wonder how cancelling an order works these days? Yesterday a buyer bought an item and a few hours later wished to cancel saying her daughter had bought the item already, no biggie as I had not bought a label at that time so was happy to cancel the order. 

Today I got the eBay 'We sent your payout' message but for some reason the breakdown seems to have taken the funds from the cancelled order, even though they had not sent the funds. So the breakdown was;

Sale 1 $31.66 payout

Sale 2 (cancelled order - $20.74

Payout $10.92

I don't understand this. How can eBay take the funds out of the payout of another sale when the second sale funds were never given to me yet? I am not sure I am making sense here, is this an error in the eBay system, or does it actually make sense to others? 

[eol-products]

Once someone has paid it is really a refund even though the item never left you. It can be a pain when the payment is large and the funds come out of you payment for that day and you don't get the original payment for a number of days but that is how it works unfortunately.