Cannot work out why I do not receive copies of invoices sent to buyers.

This has been an issue for me since I started selling again a few months ago.


When I send an invoice to a buyer, I check the box to receive a copy via email. To date, I have yet to receive a single copy.

 


Have checked, double checked, and triple checked all my selling preferences wherever I can find them. All seems in order.

 


The only way I can keep track of invoices sent to buyers is to write a note in the listing itself with the necessary details. This is time consuming, and often I forget to make a note of the invoice.

 

A while back, when investigating this issue, I came across an option on some seller account page where you choose to receive these invoice copies. Have spent ages trying to find this option again to double check that I do have the option turned on, but cannot find it again. 

Any help would be greatly appreciated. 

 

Message 1 of 3
Latest reply
2 REPLIES 2

Cannot work out why I do not receive copies of invoices sent to buyers.

why are you sending an invoice?  Sounds like a lot of work

Message 2 of 3
Latest reply

Cannot work out why I do not receive copies of invoices sent to buyers.

Need to send an invoice for combined items, otherwise some buyers pay for all the items separately, and that is even more time-consuming to try and recombine. 

Message 3 of 3
Latest reply