Click and send labels with Large Parcels

[jm4221]

Hey guys,

Just wondering if anyone has any probs lodging large parcels with click and send?

I sell a variety of small and larger gear.

Some doesn't fit in Flat rate boxes and satchels.

So i prepare my labels , use my own packing dimensions and pay at the counter.

My Problem is 80% of the time the  click and send label are bypassed and I am given a new tracking number which is not linked to the ebay item.

The whole reason i use click and send is the buyers automatically receive tracking info via there ebay registered email address and I also receive tracking info.

Also helps with paypal disputes.

Anyone else have trouble?

My sales are picking up and every time i lodge they are put through the system a different way.

Cheers

Jeremy

[punch*drunk]

You need to make sure they select click and send when they enter the details into the computer. Sounds like they are processing them as parcel post.

[arnl7178]

Recently, I prepared a C&S order and after printing out the label, I realised the item didn't fit into a 500g satchel.

I put it in my own satchel, and stuck the C&S label on it with tape. I took it to the PO to see if it would be ok like that, and they said it is perfectly fine and I can just place it in the red box should that happen again.

So I presume, you can do this all the time providing the item is under 500g.

[***super_nova***]

Yes, I often have to argue with them until they process my parcels correctly.  😞

I just refuse to accept anything else, I tell them that the label that is printed has the tracking number that is already registered with eBay & PP and that for my protection that is the number they have to scan.

[jm4221]

Ok glad im not the only one.

Only one bloke at the PO does it properly for me and thats the manager.

I will try and get the instructions and use them to pass onto the attendant.

There is a heap of options on the screen for parcels. They just have to select the right option.

A couple of times they have been processed and a new article number barcode has been printed.

Then Scribbled out,

So as long as the click and send barcode is scanned, should be ok?

[curraone]

perhaps you should pay for your labels online, and then when you rock up at the PO, they have nothing to do but scan the item

[curraone]

no scratch that, sorry, I see you can't use the flat rate boxes

[bede3823]

i always have issues with having my own parcels scanned.

The click and send tracking number is never recognised at the post office.

I cant remember a time they havent had to issue another tracking number.

Thats using 3 seperate post offices.

[curraone]

My post office does it no problem, so it must be possible.

[coast_golf]

Had someone else lodge a parcel on my behalf the other day. Had a mild panic attach when told they had processed it manually but in the end the C&S barcode was scanned anyway on the morning of delivery.