@*tippy*toes* wrote:
What on earth did you do? You feedback looks OK, but gee your stars have taken a beating. EBay doesn't care about history or anything else relating to sellers. They'd have you think otherwise from their "chat with ebay staff" session today. Don't believe it for a second. Sellers are all scum.
Apparently these days they don't kill you for falling below standard, they just flog you around a bit and drop you to the bottom of the best match search. You have 90 days to prove you're worth keeping. If you don't prove your worth in that time, it's off with your head.....forever. That includes innocent members of your household too. There are ways around it, but I'm not putting that out there on a public forum. A friend of my sister was shut down around the same time as a regular forum member here. She is selling again, only eBay don't know it's her. She is even more successful with her new account.
It doesn't have anything to do with the account you're looking at, it's a separate one. As for the stars, it's probably just the low amount of transactions. One not completely satisfied buyer can easily bring the average down.
Anyway, my other account (which has better stars) was 1 defect away from below standard. Consider this situation:
1. Buyer from overseas pays for item in December.
2. Seller (me) ships the item by economy (no tracking).
3. Buyer opens Item Not Received case in February.
4. Buyer escalates to Claim and receives refund. I receive defect.
5. The item is returned to sender (me) in July. The new labels show that the parcel was for whatever reason, not claimed.
6. I called eBay and requested a defect removal and offered to show photos of this parcel which shows proof of postage and proof of (attempted) delivery. The eBay customer rep did not care at all. They wanted an online tracking number or nothing.
7. At least I got my item back.
It seems like everything has to have online tracking, and my offline tracking (so-to-speak) has no value.
In any case, below standard status has been kept at bay. For now.
@*tippy*toes* wrote:
Apparently these days they don't kill you for falling below standard, they just flog you around a bit and drop you to the bottom of the best match search. You have 90 days to prove you're worth keeping. If you don't prove your worth in that time, it's off with your head.....forever. That includes innocent members of your household too. There are ways around it, but I'm not putting that out there on a public forum. A friend of my sister was shut down around the same time as a regular forum member here. She is selling again, only eBay don't know it's her. She is even more successful with her new account.
Yes, that's what I was afraid of. Being on page 100 of the search results instead of page 1.
What do you mean by "off with your head"? Do you mean suspension of the seller account? The thing is that it's very easy to fall into below standard status. Speaking of which, it's just as easy to be top-rated. I can understand why it's easy to be a top-rated seller: because there is next to no noticeable benefits. But being below standard status has very noticeable and very damaging consequences and for that reason, I think there needs to be more leeway before a seller enters that territory.
