Customer cant combine items

[purple*gecko]

Gday! I have a customer who wants to buy 3 items from me. Then I will send an invoice with combined postage however when he hits " buy now" it asks for him to pay straight away. I have not enabled this feature on any of my listings so how do I stop this from happening? Thank you😊

[sugar249]

Get them to try via the cart.

PS. Love your feedback comments.  LOL

[prelovedchinaandclothing]

Hi. Did you resolve this? I had the same issue and rang eBay who said the buyer must be using a computer to request invoice. 

[shoppingbag*]

This issue arises when the buyer attempts to purchase using a phone.  They have to use a desktop or laptop computer or they don't get the "request total" button.

[twyngwyn]

is it still happening?

Have a read here:

eBay Turns on Business Policies by Surprise (ecommercebytes.com)

[licualamapu]

Have had this problem for years .The only resolution is to make a separate listing for them with all of their required items in the one listing

[davewil1964]

Yep. Always has been