Do those who work Ebay have any idea?

[comcol]

Ebay incompotence as usual:

Some individual purchases an item which is dispatched within 4 hours via express registered post with tracking number!!

Buyer then proceeds to leave negative feedback and refuses to contact Aussie post to ask about delivery of item when it has been a week.

We all come across these type of buyers right....

Call Ebay to have feedback removed as it is against policies of course and what happens? Get yet another employee of theirs who does not even know Ebay policies and refuses to put me onto a supervisor when asked. This employee then proceeds to blame me for the slow delivery!!. Didn't know I own Aussie post now....lol

Why is it that we, the users, always seem to know more about Ebay then the employees. Even when they are wrong they refuse to accept it. And Ebay wonders why just about every user hates the site.....oh, if only there was competition..would be there in a heart beat.:)

[2014auswit]

Mostly the paypal "experts" helped the crooked sellers to steal my money in the past.That's why I cancelled my account.

Now,stupid me.I joined again only to notice nothing changed.It is worse.If I lose money again that will be my last dealing with

ebay and paypal.

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@bettyboopsadaisy wrote:

I agree about the incompetence and have complained about it to ebay on many, many occasions but I know I am wasting my breath.

I think the error here is that we are mistaking ebay for some other company that actually cares.

If they think that their pretty, soothing 'ebayspeak' words do anything to mollify or 'subdue' us, they are bigger fools than we are for hanging around and still trading on ebay.

In fact, the lack of resources dedicated by ebay to customer service, which is evidenced every time we try to get any real help from them is really just another indication of how little they care.

You don't make money by caring, for goodness sake.

Isn't that one of the first rules of business !!??

Yes I'm bitter and twisted about my experience on ebay, and I do feel for others who have the same experience.

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[yambansw]

I doubt it.....they appear to reply from a prepared script