@collective05 wrote:
When I opened the case it said that after 7 days if no response from the buyer you may then come back and close the case,have ebay changed it to 8 days now?
It's always been technically 8 days, as far as I know. It's a little confusing when you look up the info - before I had a buyer that never responded to a cancellation request, I was under the impression that I could close the case on the 7th day, but in practice, the buyer has 7 full days to respond, and the seller can take action after that, which means on the 8th day - it's to the hour, though, i.e. 7 x 24 hours, so if open in the morning on a Monday, you should be able to close the following Monday afternoon.
You can tell if you're able to take action on a case by the status, which changes from "awaiting buyer's response" or similar, to something like "you can close this case now" or "take action / receive fee credit".
