Error when my buyers try to checkout - "You can't bid on or buy this item because you're not ..

[thesupplementseller]

Hi All,

Hoping someone can help, I am an Australian seller and whenever my customers try to purchase my products they get the following error: 

"You can't bid on or buy this item because you're not registered as a business seller. If you act as a business seller, please enter an eBay business account. Note: If you're still interested in purchasing this item, you can contact the seller and ask them to allow you to purchase it"

Each time I contact support they cannot locate an issue with the account or our buyers accounts - so far they have escalated the issue but it has been almost 4 weeks, has anyone else had this issue and can shed light on how to resolve it?

Many thanks!

[padi*0409]

When I try to put your items in my cart, it won't let me.

Could it be that you aren't fully verified for Managed Payments ?

[sandypebbles]

That is what I am thinking, no feedback as a seller for over a year and now suddenly over 300 items listed

But there were two completed sales on March 7

Maybe those tripped something with the eBay bots?

But if Managed Payments has not been seen to, not much point in selling anything

[cam-2793]

The first thing that came to my mind was wholesaler not retailer but I don't know if ebay distinguishes between the two. Have you set buyer requirements? https://www.ebay.com.au/help/selling/listings/creating-managing-listings/setting-buyer-requirements?...

Like you've ticked only sell to businesses or something? Not a seller so don't know what things look like at back end, just brainstorming possibilities.

[rookieyear1984]

When I add your items to my cart the first time it said “this item is out of stock” and the second time it said “this seller is on holiday.” Very strange. 

[eol-products]

I have no issues going as far as as confirm and pay. But I do have a business account although only registered it on another account but no issues with this account either.

[cam-2793]

Is it Friday? Are the Ebay gremlins hard at work?

 OP, when did the issue start? Or is it just with all current listings?

[twyngwyn]

your f/b suggests you haven't sold for over a year? You might now be considered a 'new seller'.....

Are you MP verified?

If so, go to HELP at top of page and conduct a 'live chat'.....good luck!

[eol-products]

I cant insert a link for some reason but this issue has come up before with no answer found. Just google the ebay message to find it.

[thesupplementseller]

Yes I hit up the live hat several times and they say they are execrating the issue but its been 3 weeks now, what is MP verifed though? We have managed payments setup and the email is verified etc etc