on โ03-03-2018 12:59 PM
I have used 76 $0 Insertion and Final Value auctions and my Promotional Offers box tells me that I have 40 free listings left, however when I prepare an auction I am told there will be a $1.65 insertion fee. Why?
on โ03-03-2018 02:53 PM
Sometimes you can go to the next step when listing and it will show 1.65 0.00.
That is if the first step shows 1.65 before going to the next and before actually listing.
This was a reoccurring glitch some time ago.
Also make sure to refresh your page with promos to confirm the freebies available on ebay.com.au
on โ03-03-2018 10:51 PM
I still have a lot to list but I am reluctant to take the chance that I will be charged the insertion fee, which adds up. I will have to think about it a bit before deciding whether to keep listing.
on โ04-03-2018 09:41 AM
I got onto eBay Live chat and went through a time consuming process which wasn't terribly helpful. They told me to list an item and, if I was charged, I could contact them and arrange a refund. I then listed an item and was informed that I would be charged a $1.65 listing fee. After this I looked at the Promotional Offers pane and my available free listings had changed from 40 to 39. I am going to cross my fingers and list my remaining 7 items on the assumption that I will not be charged and my available free listings will reduce accordingly.
on โ04-03-2018 10:32 AM
Don't just assume that you will not be charged. Once you have listed all your items RING ebay and ask for credits for the amounts you have been charged.
on โ04-03-2018 11:40 AM
on โ04-03-2018 10:45 PM
Go into the account tab, it will show you there if you have been charged.
on โ04-03-2018 10:47 PM
Keep the the Live Chat transcript that eBay should have emailed you as confirmation that you can request a refund, I just did the same. The promo was saying invite only so contacted live chat and was told I can list and will only be charged $1 if items sell.