How do I request to have feedback removed?

[royandkath]

The packaging on an item I sent to a customer was overlooked. This is not normal practice for me.

When the customer advised me of the issue I gave him a full refund the same day via his payment method of Paypal.

He then sent me an email complaining he did not have a Paypal account and I ripped him off. He then gave me bad feedback saying I did not give him a refund.

How do I go about having his feedback removed?

Note I have proff of his payment and the refund via Paypal.

[kopenhagen5]

Call eBay during business hours and ask to speak to a supervisor.

Select help at the top of the page and scroll down to contact eBay.

[11dustyattic]

Sounds like a scam to me. Good for you for owning your poor packaging, but I would still have requested photos of the said damaged item. Sounds like they're using feedback to extort more money

[brerrabbit585]

That feedback doesn't make sense and I think most people reading it would wonder what sort of idiot the buyer was. It's best removed if you can get them to do it, but if you can't, I doubt it will have a huge effect. An awful lot of people never read feedback but others just feel sorry for sellers with negatives, especially ones like that one.

[eol-products]

If they do not have a Paypal account it will take longer to show back in their original payment account.

[hipgames]

If eBay do not remove the feedback, make sure you politely respond to the feedback stating what you have tried to do. Do not be confrontational or rude. Unfortunately, you have a word limit so you may have to play around with the wording a bit. 

That way future customers that check your feedback can see that this negative feedback could have been unwarrented.