on 07-01-2021 11:09 PM
on 08-01-2021 02:16 AM
@aussietrains wrote:
I can tell that this buyer is attempting to scam us & is trying to obtain a partial refund. Is there anything I can do other than block this buyer from purchasing from us in future?
Not really, unfortunately, aside from sticking to your guns re: refund on return.
If they try to get a refund (full or partial) under any other circumstances, just repeat that your store policy is refund on return - depending on the wording of their messages, any less than positive feedback may be removable.
on 08-01-2021 08:54 AM
Ask for photos of the damaged items.
Just because the packaging is damaged does not mean that the item is also damaged.
08-01-2021 09:02 PM - edited 08-01-2021 09:02 PM
Are you allowed to say thats your store policy and potentially the feedback may be removed? Genuinely curious because I thought you werent allowed to specify polices
on 08-01-2021 09:05 PM
You can specify no returns, which means no change of mind refunds. Not as described will always be a buyer avenue
08-01-2021 09:09 PM - edited 08-01-2021 09:10 PM
@danieh_6 wrote:Are you allowed to say thats your store policy and potentially the feedback may be removed? Genuinely curious because I thought you werent allowed to specify polices
You are no longer allowed to set your own conditions for return, because eBay uses a boilerplate model (i.e. pretty much just goods returned within X days in original condition in order to be eligible for a refund - this goes for change of mind returns, if accepted, and not as described returns), but sellers can refund without requiring a return if they opt to, which is what the buyer seems to be angling for (even if partial), therefore stating that the store policy is only ever to refund on return is acceptable.
Buyers are not entitled to refunds without return in most cases, and if a buyer tries to force a refund without returning the goods, as long as the seller has followed eBay's procedures with regards to any open requests (eg accepting the return, providing a return label if they are liable to), then by and large eBay will look much more favourably on the seller than the buyer - because one followed policies and the other one didn't.
on 08-01-2021 10:10 PM
on 08-01-2021 10:12 PM
on 08-01-2021 10:12 PM
09-01-2021 12:31 PM - edited 09-01-2021 12:32 PM
Sorry this happened, but it would have been obvious the buyer was trying to scam you initially.
The block button is your friend.