14-02-2014 08:13 PM - edited 14-02-2014 08:17 PM
14-02-2014 08:28 PM - edited 14-02-2014 08:29 PM
The buyer must return before you refund.
Relpy to the buyer via the dispute they have opened saying to send it back and once it is received back in the condition it was sent you will refund in full.
Never refund till the item is returned.