I had my first Chargeback a couple of months ago. After contacting the buyer asking "why" claims had no idea, didn't open the Chargeback. (BS, Westpac confirmed they don't just open Chargebacks for "every" purchase in date range, when CC is "stolen".
My thoughts on this was, as tracking no longer shows after xx days, buyer thinks they can pull a shifty. Anyway, I got written confirmation from AP advising time, date and address of delivery. Buyer confirms receipt of item and happy with purchase. I sent all this info including buyer's confirmation of receiving item, plus photos showing tracking.
Asked buyer to cancel the chargeback. Claims bank said they can't stop the Chargeback "as it's already been opened" (more BS).
Anyway, Paypal Protection covered me as I provided all the relevant info. The case was under investigation by the bank for 2 months.
Today I get this from PayPal.....
We've been notified by your buyer's card provider that Case PP-D- xxxxxxxx has been decided in the buyer's favour. As a token of gratitude for valued customers like you, we won't debit your PayPal account for the disputed amount.
Now, given tracking proves delivery and confirmed by AP with date, time address and the buyer's confirmation of receipt of the item, all of which PayPal sent to Westpac......how on earth can the bank find in favour of the buyer??? Bloody thieves!!
